Quality in figures
How do you know Gem works? By measuring what it delivers. Below are the figures we have collected since the start — at every participating municipality, in production, with real residents' questions.
There are three kinds of numbers: scale (how large is the reach), performance (how well does Gem answer) and impact (what does it change for the municipal organisation).
What this means
The figures tell one story: Gem is no longer experimental. It runs reliably at municipalities of varying size, answers the vast majority of standard questions at a speed human work cannot match, and demonstrably relieves the customer contact centre.
More important than any individual KPI is the direction: with every new participant the system learns along. Questions that are still answered manually today, we will know next month. This scales quality up without costs growing linearly.
Want to explore this further for your municipality? Request a conversation.